Myself, Navneet Agarwal, heading the Online marketing team at Navneet Gems and Minerals, would like you to spend just a few minutes reading about getting to know us better and everything else you would need before ordering or sourcing from us.
We arent stuck to just one quality of Gemstones. There are two category of Gemstones we make.
One category are usually the less expensive stones such as Crystal, Smoky, Lemon, Moonstone, Chalcedony, Lapis (And many more), where the customers “usually” demand only one quality which is the best. For example: Less than 5% of our customers ask for Crystal quartz with inclusions, and we usually provide “AAA” quality for these stones. So in this category we usually make “AAA” quality of stones as prices for lower quality in this category barely gives a 20%-30% lesser price, so no point. But some customers still want these, and ofcourse we supply as we have our own manufacturings producing any quality. We usually stock all qualities of raw materials in order to be flexible to cut all types of dimensions and qualities.
The second category of stones are usually the better priced Semi precious stones (which are absolutely beautiful), such as Garnet, Peridot, Tanzanite, Tourmalines, Tsavorites, Amethyst, Citrine and many more. These usually come in three qualities, in every individual stone the quality may mean different. For example in Amethyst Brazil, A means Light (Pink) Amethyst, AA means Medium color, and AAA means top intense purple color. This is so because most Amethysts come inclusion free. In these stones we usually need a very detailed description from you about what quality you want (with inclusions or without) (light color, medium color or dark color?) So do mention that to us.
All stones you recieve will not have the following things unless asked for:
- Color band (when you move the piece around, you will not see white or any other colored lines in the stones)
- Badly polished girdle
- Broken pieces
- Thin height or Low height of stones (makes them have no depth)
- Uneven color
- Synthetic stones
- Chipped pieces
- Inclusions visible with the eye
All stones we deliver will have the following characteristics:
- Even color
- No Inclusions visible to the eye
- Girdle thin and polished
- Normal height of stones (50%-60%)
- Depth in stones (Beautiful)
- As described
Payment, Delivery time, Shipping, Returns
Payment: We usually accept 100% payment before starting production, unless the weight is not known to us or to the customer, in that case we keep a deposit and then start production, right after production has taken place, we send the invoice to our customers from Bill.com (Its a great software), and they can pay us via: Paypal (firstname.lastname@example.org), or Bank transfer (You may ask us for Bank details personally), for payments via credit card; we send a paypal link made by us, then payment can be done by putting in all the information of your credit card and it sometimes may take 1-2 days for us to recieve the payment.
Delivery Time: Once the payment has been done, we send the order right away with all details to our factory manager, he processes it. Now delivery can sometimes be unpredictable to be honest. We tend to deliver all our orders between 1 week – 2 weeks and sometime when I say 1 week, the customers come and complain, so honestly 1 week – 2 weeks, it all depends on what time of the year we are in, how big or small the order is (Smaller orders usually take more time as we have to wait for the right cycle time), but you know what we also supply some orders in as quick as 2 hours, if we have them in stock, or any of our customer urgently needs them, we quickly get it made and ship in a day or two. 🙂
Shipping: We operate our shipping both from Thailand and India (from our factory). For orders that are stones produced in our Thailand factory we ship it from here using Fedex and that would cost around 50$ on average to the customer. The shipping from India usually takes place using DHL (Jaipur is not the best place with good infrastructure, so Fedex doesnt operate there properly) and it costs between 35$ – 50$ per shipment with a tracking number and full insured (Unless customer doesnt pay full frieght)
Returns: We havent gotten too many returns from our customers in the past 10 years to be honest. We send pictures a day or two before shipping the goods to our customers and we deliver the quality we discuss. We may take half a day or 1 day more, but we ensure we deliver the right goods that meet your needs. But exceptions happen and we take in returns 2 days after recieving the gemstones, we return back all the money (100% refund) after checking that everything is in tact once we get the returned shiment. Shipping costs of the return is paid by the buyer.
At the moment, we have more than 50 people in our factories in Thailand and more than 100 in Jaipur. My father, Suresh Agarwal, is the CEO of the company and gives us his guidance every once in a while when he gets free from “looking at the bigger picture” our of manufacturing and setup. Apart from us, there are 5 female staff in our Bangkok office who take care of the “Administrative” sector, such as Finance, Invoicing etc. We have 10 well trained assortment and selection staff here who take care of every order and make sure that the smaller sized gemstones are “louped” and well polished in the girdle especially.
My personal email address is email@example.com and well I work 16/7 and not 24/7 and thus I will be mostly available during working hours plus sometimes after hours. I am available on skype for a faster communication at navneet.agarwal1, as well as on whatsapp or a phone call at +66985498500